Call Center Agent

We are searching for a proactive and responsible colleague (female) who likes to socialize and isn’t afraid to pick up the phone. Our new call center agent should be a confident communicator driven by customer success. She should be resilient. Last but not least, our ideal candidate shouldn’t be discouraged by a few drawbacks and occasional pressure.
But most of all, we seek a friendly person who can make each customer smile.
Your will be responsible for:
• Answering customers’ questions and providing help with their inquiries
• Following up with customers and making sure all issues are resolved
• Dealing with complaints
• Processing payments and orders
• Conducting occasional market research
• Reporting potential service/product bottlenecks to management
• Follow our company’s communication “scripts”
• Track your own work on a daily basis
• Follow up with customers

• Meet qualitative and quantitative targets
You should have:
• Top-class verbal communication skills
• Good writing skills
• Talent for solving problems
• An eye for detail
• Great time management abilities
• Team spirit
It’s good if you have:
• Previous experience with working in call center
• Experience with calling software and CRM systems
• An ability to speak more languages – English is a big advantage
Education:
• High school diploma or equivalent
• Bachelor in communication, business, management or related field is preferred

We offer a competitive salary and great benefits which we’ll happily disclose during the first interview.
If you like what you’ve just read, please send your resume and cover letter in English to: nariman.chami.hr@gmail.com
We are looking forward to speaking with you!

Salary: salary in $ + commission
Work time: 7:00am to 3:00pm
Off days: Friday and Saturday
Location: شارع الميتين – طرابلس